At our store, we strive to ensure that every customer receives products of the highest quality. However, if you encounter an issue with your order, the following policy will apply:

Returns
Returns are only accepted in the case of damaged, defective, or incorrect items received. Any request for a return must be reported to us within 48 hours of receiving the order. The product must be unused, in its original packaging, and in the same condition in which it was delivered.

To initiate a return request, customers must provide clear pictures or video evidence of the issue along with their order details on our WhatsApp number provided in the Contact Us section. 

Please note that returns will not be accepted for products that have been used, opened, or damaged due to improper handling after delivery.

Refunds
Once the issue has been verified and approved by our team, we will either:

• Issue a replacement for the product, or

• Process a refund, depending on the nature of the case and product availability.

Refunds, if applicable, will be processed through the same payment method used for the original transaction.